In "Additional fields" you need to clear the example values and then insert the code Ravi suggested. You can see above how it should look like. You have to use advanced edit to get the account id of the user from the people field. Try this to set the assignee. I am trying to use automation in JIRA Data Center (Software + Service Management) to fill an issue field from a list of templates depending on the request type. The list is fetched via REST call and is returned as a list of json objects. The id to look for is derived from issue properties and written into an automation variable. webhookResponse. Added by: Send web request with "Wait for response" checked. On successful request, you will be able access webhook response data using the following smart values: { {webhookResponse.status}} - response code e.g. 200 { {webhookResponse.headers}} - headers that can be accessed with dot nation { {webhookResponse.headers.Content Hi, Can someone please help configuring some smart values for some insight Custom fields. I'm using Project Automation to automatically update the Summary of issues logged through the Service Desk portal. I have one custom field of type ' Insight Object/s' called "On Behalf of" (custom field ID 26602) which references the "User" Object in Insight. Hi Nicat, I was playing with this and I think I found a solution but TBH it is odd that you have to do this to me. So I created two actions in the rule: create issue and add summary. edit the issue and choose the Summary field to edit. this is where you place your smart value as you have shared. LMK if this works. If you go to Jira Settings-> Custom fields and you are looking for a planned date. If you then click on the 3 dots behind the field you can open the configuration. Now you will see a customFieldId = 12345 in the browser bar. Hi @Rob. I know this is possible in Slack using smart values, but I haven't tried it with Teams. For Slack, I use smart values such as: { {issue.Time to Resolution.ongoingCycle.goalDuration.friendly}} - time goal of the TTR SLA. { {issue.Time to Resolution.ongoingCycle.elapsedTime.friendly}} - elapsed time of the TTR SLA.
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Available in Server Lite: No. This condition allows you to quickly put a condition together without needing to write smart values or JQL. You just click what you want from our populated dropdowns and fill in the blanks. It supports most common Jira fields. Use this condition ahead of JQL and Advanced Compare Condition, where possible.
In the send email action, you need to use the field ID. Example: Affected hardware is a custom field with ID 10040. To get the field value, go to Admin settings --> Issues --> Custom field --> search for custom field and click Edit details. Value will be present in the browser.
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    • jira service management smart values